Privacy Policy · Shell99
Shell99 takes your privacy seriously. This document transparently explains what data we collect, how it is used, who can access it, and your rights as a registered member in Malaysia. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA).
By registering for or using the Shell99 platform, you consent to the collection and use of your information as described in this Privacy Policy. If you have any questions, contact us at support@shell99.biz.
This is our promise to every Malaysian member – privacy is not just a document, it is something we practise every day
This Privacy Policy explains how Shell99 ("Platform", "we") collects, uses, stores, and protects the personal information you provide when registering for and using our platform. This document applies to all registered users and visitors of the Shell99 platform in Malaysia. Shell99 is the data controller for your personal information and is fully responsible for its protection in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Shell99 collects several categories of information from you during registration, platform use and interactions with our services. We only collect data that is genuinely necessary to deliver a safe, fair and efficient service to you.
Information you provide directly:
Financial transaction information:
Platform usage information collected automatically:
Important Note: Shell99 will never ask for your bank PIN, online banking password, credit/debit card CVV number, or any other sensitive financial security information through any channel. If you receive any communication claiming to be from Shell99 that requests such information, it is a scam — do not respond and contact our support team immediately.
Shell99 uses your personal data solely for legitimate purposes necessary to deliver our platform services to you. We do not use your data for any purpose unrelated to the operation of the platform without your explicit consent.
The primary purposes for which we use your data are as follows:
If we intend to use your data for any purpose not listed above, we will seek your explicit consent beforehand. You have the right to decline without it affecting the core services you receive from Shell99.
Shell99 does not sell, rent, or disclose your personal data to any third party for marketing or commercial purposes. This is an unconditional commitment. There are, however, specific situations where Shell99 needs to share necessary information with certain parties in order to deliver our services to you.
Trusted service providers:
Shell99 works with a number of third-party service providers that help us operate the platform, process payments, and deliver games. These include payment gateway providers for processing transactions via Touch 'n Go eWallet, DuitNow, GrabPay, FPX, and other e-wallets, as well as game providers such as Evolution Gaming, Playtech, and SA Gaming for live casino tables.
Information shared with these providers is limited strictly to what is necessary for them to deliver their services. All third-party providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
Legal requirement:
Shell99 may disclose your information to the relevant authorities where required by Malaysian law, including in response to a valid warrant, court order, or official request from a law enforcement agency. In such cases, Shell99 will disclose only the minimum information requested and will notify you of the disclosure unless prohibited by law.
Protecting your personal data from unauthorised access, loss, misuse, or alteration is a responsibility Shell99 takes very seriously. We continuously invest in our security infrastructure to ensure your data remains protected at all times in the most effective way possible.
The technical security measures Shell99 has implemented include:
While Shell99 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the unlikely event of a data breach affecting your information, Shell99 is committed to notifying you within 72 hours of becoming aware of the incident, and will take immediate remedial action.
You also play an important role in keeping your account secure. Shell99 recommends using a strong, unique password for your Shell99 account, enabling 2FA where available, never sharing your login credentials with anyone, and logging out whenever you use a shared device.
Shell99 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how our platform is used, and deliver more relevant content to you. Cookies are small text files stored in your web browser when you visit the Shell99 platform.
Types of cookies Shell99 uses:
You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality — for example, you may need to log in again each time you visit a new page. For instructions on managing cookies in your browser (Chrome, Firefox, Safari, Edge), please refer to your browser's help section.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data that Shell99 is obligated to respect and facilitate. All requests relating to these rights are processed within 14 business days at no charge.
To exercise any of the rights above, contact Shell99 by email at support@shell99.biz with the subject line "Data Privacy Rights Request". Please state the type of request and include your registered phone number for identity verification. We will respond within 3 business days with an action plan.
Shell99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law. Once the data is no longer needed, we will securely delete or permanently anonymise it.
All stored data is protected to the same security standards as active data. Shell99 follows strict and secure data deletion procedures to ensure that data no longer required is disposed of in a manner that cannot be recovered.
The Shell99 platform is strictly reserved for individuals aged 18 and above. Shell99 does not knowingly collect, store or process any personal data belonging to individuals under the age of 18. This is not merely a privacy policy — it is a legal requirement and a moral commitment that Shell99 upholds without exception.
All new account registrations go through an age verification process. If Shell99 detects or is notified that we have collected information from an individual under the age of 18, we will take immediate action to:
If you are a parent or guardian and believe that your child under the age of 18 has registered an account on Shell99, please contact us immediately at support@shell99.biz with the relevant account details. We will respond within 24 hours and take all necessary immediate action.
Shell99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technological developments, new legal requirements, or other legitimate reasons. Any changes will be published on the Shell99 website with a revised effective date at the top of this document.
For amendments that involve material changes to how we use your personal data — for example, if we begin sharing data with a new category of third parties, or use data for new purposes inconsistent with the current Privacy Policy — Shell99 will:
Your continued use of the Shell99 platform after an amendment is published (and following any applicable notice period) will be considered your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data in accordance with the procedure set out in Section 6.
The current version of this Privacy Policy is dated January 2026. Previous versions of the Privacy Policy are available upon request through customer support for reference.
If you have any questions, concerns, or complaints about how Shell99 handles your personal data, or if you wish to exercise any of the privacy rights outlined in Section 6, please contact Shell99's privacy team through the following channels:
If you are unsatisfied with how Shell99 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital. Shell99 will cooperate fully with any investigation conducted by the relevant regulatory authority.
Full terms of use for the Shell99 platform, covering deposits, withdrawals and bonuses
Deposit limits, session limits, cool-off periods, and self-exclusion options
The story, mission, and core values behind the Shell99 platform since 2019
Answers to the most frequently asked questions by Shell99 members
Frequently asked questions from members about privacy and data protection at Shell99
Under Malaysia's PDPA 2010, you have the following rights, which Shell99 is committed to upholding
Request a copy of all personal data Shell99 holds about you. Processed within 14 business days, at no charge.
Request corrections to any inaccurate or outdated data. Basic information can be updated directly in your account settings.
Request the deletion of your personal data under certain circumstances. Financial records are retained as required by law.
Opt out of having your data used for direct marketing or analytics without affecting your core service.
Receive your personal data in a structured, portable format that can be transferred to another service provider.
File a complaint with Shell99 or the Department of Personal Data Protection Malaysia if your privacy rights have been violated.
To exercise any of the rights above, contact us at support@shell99.biz
Shell99 believes trust is the foundation of any good relationship between a platform and its users. We have never sold your data, and we never will. We protect it with the strongest encryption available. We respect your rights under Malaysian law. Register with confidence — your privacy is in good hands.
🔞 18+ only · Privacy Policy applies · Shell99